Payment and Refund Policy

How you pay

Partner Plus is paid for by M-Pesa to our till number (Lipa na M-Pesa, Buy Goods and Services), shown on the Partner Plus page together with the name on the till. After paying, you paste the M-Pesa confirmation message into the app. We check it against our M-Pesa records and then activate your plan. We never take money from your phone automatically, and each payment is approved by you with your own PIN.

Plans and periods

• Each plan covers a set period and has a set price, shown on the Partner Plus page.
• Your paid period starts when we approve your payment. If you already have a paid period, the new period is added after it ends.
• A free trial is separate. Unused trial days are not added to a paid period.
• Prices can change. A change does not affect a period you have already paid for.

If you pay too little

• A payment that is less than the cheapest plan does not start a period.
• Pay the missing amount to the same till within 7 days and submit that message too. We combine the payments and give you the plan the total covers.
• If you decide not to continue, contact us within 30 days and we will refund the payment, less any M-Pesa charges that we cannot recover.

If you pay too much

• We do not prorate. We give you the longest plan your money fully covers.
• The extra amount is treated as a voluntary donation to Mwanga Strides, and we tell you the amount when we approve your payment.
• If you paid more than you meant to, contact us within 7 days of paying and we will refund the extra amount, less any M-Pesa charges that we cannot recover.

Wrong till, wrong amount, or a mistake

Check the name on your phone before you enter your PIN. If you paid the wrong till, only Safaricom can reverse that payment, so contact M-Pesa support as soon as possible. If you paid us by mistake, contact us and we will help where we can. Each M-Pesa code can be submitted only once, and we may refuse a payment we cannot match with our own records.

Checking your payment

We aim to confirm payments within 24 hours, but it can take longer. You will get a notification when your plan is active, or if we could not confirm the payment, with a reason.

Refunds

You can ask for a refund of a payment within 7 days of paying, if you have not used paid features in that time. After that, payments for a period already running are not refundable, except where the law requires it or where we made a mistake. We send refunds to the M-Pesa number that made the payment.

Your information

We keep the M-Pesa code and amount of each payment for our financial records, even after you delete your account. The message you pasted and your name are erased when you delete your account. See our Privacy Policy.

Contact

For payment questions or refunds: mwangastrides@gmail.com or WhatsApp +254 107 244 967.